01. Introduction and Scope

This Privacy Policy describes how HENZUP™, operated by Guangzhou Sushen Trading Co., Ltd., handles personal information in connection with the henzup.com online store, customer support and related ecommerce activities.

This notice applies to visitors, customers and other individuals who communicate with us through the store. It does not replace the separate privacy notices of payment processors, delivery companies or other third-party services.

02. Personal Information We May Collect

Depending on your interactions with the store, we may collect:

• Name, telephone number, email address and other contact information.
• Shipping address and relevant billing details.
• Order history, purchased products, variations, quantities and payment status.
• Customer service inquiries and correspondence.
• Device information, browser type, approximate location and website usage details.
• Marketing preferences, subscriptions and related choices.
• Information necessary to evaluate payment security or suspected fraudulent activity.

We request that customers avoid submitting sensitive personal information unless it is genuinely necessary.

03. How Information Is Collected

We may collect information directly when you enter details during checkout, create an account, subscribe to messages, request customer assistance or submit a store form.

Some technical information may be collected automatically through cookies, log files and similar technologies. Relevant information may also be received from payment providers, shipping partners and other services used to operate the store.

04. Purposes for Using Personal Information

We may use information to:

• Process payments and fulfill orders.
• Arrange packaging, shipping and delivery.
• Communicate order confirmations and tracking information.
• Respond to support, cancellation, return and refund requests.
• Detect potentially unauthorized or fraudulent transactions.
• Maintain business records and comply with legal obligations.
• Improve store navigation, product information and customer experience.
• Provide marketing communications where permitted and consistent with customer preferences.

05. Legal Bases for Processing, Where Applicable

Where privacy law requires a recognized legal basis, processing may rely on performance of a purchase agreement, compliance with legal obligations, legitimate business interests or consent when required.

The appropriate basis depends on the specific processing activity and applicable jurisdiction. Consent may be withdrawn where relevant, without necessarily affecting lawful processing already carried out.

06. Payments and Financial Information

Our ecommerce checkout uses payment service providers that may process transaction information to authorize charges, issue refunds, monitor security and manage disputes.

We do not require customers to send complete payment card numbers, CVV codes or online banking credentials to our customer support email.

Payment providers may maintain records under their own security standards, legal obligations and privacy policies.

07. Disclosure to Service Providers

Personal information may be shared, as needed, with ecommerce hosting and technology providers, payment processors, delivery carriers, fulfillment partners, email services, analytics providers, fraud prevention services and professional advisers.

We may also disclose information when required by law, to respond to lawful requests, protect legitimate rights or address suspected misuse of our services.

We do not promise that no third party will ever process customer information; such processing is necessary for many ordinary ecommerce operations.

08. Cookies and Similar Technologies

Cookies and comparable technologies may help the website maintain shopping-cart functions, remember preferences, measure performance and support relevant advertising where enabled.

Some technologies are essential to store operation, while others may depend on browser choices and privacy settings available in your jurisdiction.

You may be able to limit cookies using browser controls or applicable store privacy choices. Disabling essential technologies can affect functionality.

09. Email Marketing and Subscription Choices

When you subscribe to promotional messages, we may use the provided contact information to send product launches, store updates or offers where legally permitted.

Marketing emails should provide an unsubscribe mechanism. You may also request to stop promotional messages by contacting our support team.

Transactional communications, such as order confirmations and delivery updates, may still be necessary to fulfill a purchase.

10. Data Retention

Information may be retained for as long as reasonably required to fulfill orders, provide after-sales service, comply with accounting or tax requirements, manage disputes and protect against fraud.

Retention periods may vary depending on the type of information and applicable law. When information is no longer required, appropriate deletion or other handling measures may be taken.

11. Information Security

We take reasonable organizational and technical steps intended to protect personal information from unauthorized access, loss, misuse or disclosure.

Nevertheless, no digital transmission or storage system is guaranteed to be completely secure. Customers should use strong passwords, protect account credentials and be alert to suspicious communications.

12. International Data Processing

Because HENZUP™ serves customers through online services, personal information may be processed in countries or regions outside the customer's place of residence.

Our company, ecommerce service providers, carriers and other service partners may operate in different jurisdictions. Applicable legal requirements relating to international data transfers will govern such processing.

13. Your Privacy Rights

Depending on your location, privacy law may provide rights to request access, correction, deletion, restriction, objection, portability or information about certain processing activities.

Some jurisdictions also provide choices regarding targeted advertising, sale or sharing of personal information, or withdrawal of consent where processing relies on consent.

These rights may be subject to legal exceptions, identity verification and applicable response requirements. Contact us to submit a request.

14. Children's Privacy

Our store is intended for individuals who are legally able to make purchases, or for purchases made under appropriate adult supervision.

We do not knowingly seek personal information from children for independent commercial account use. If you believe information was provided inappropriately, please contact us to request review.

15. Third-Party Links and Websites

The website may link to external resources, payment services or delivery providers. Those websites may have their own terms, cookie practices and privacy notices.

We encourage customers to review the privacy policies of third parties before providing information through their services.

16. Updates and Privacy Contact

We may update this Privacy Policy to reflect changes in technology, business practices or legal requirements. Revised content will be published on this page, and additional notice will be provided if required by law.

For privacy-related questions or requests, email service@henzup.com.

You can also call +86 18818554610 during 8:00 AM – 10:00 PM Daily. We may request information reasonably necessary to verify a privacy request.