Our store focuses on snow sports essentials, including winter accessories, protective products, ski poles, snow equipment care tools and travel bags. The selection may include gloves, neck gaiters, ski socks, suspenders, wrist guards and elbow pads. Browse individual product pages for the current assortment.

Review the measurements, size chart and product specifications shown on the relevant product page. Snow gloves, guards, socks and clothing accessories may use different size systems. If you are between sizes or are unsure about fit, contact customer service before ordering. Correct sizing is especially important for protective accessories.

No. Snow sports involve inherent risks, and no protective accessory can eliminate all injuries. Follow the product's instructions, select the correct size, check the equipment before use and use appropriately certified equipment when required for your activity. Wrist guards and elbow pads are not substitutes for helmets, training or safe riding practices.

Not necessarily. Compatibility depends on specifications such as dimensions, shape, equipment type and product design. For example, bag capacity, ski pole length and accessory dimensions should be checked before purchase. Please contact us if a compatibility detail is missing.

We strive to present helpful images and accurate descriptions. Lighting, camera settings and screens may affect perceived color. Read the product description and package contents carefully, as background props and accessories in photographs may be for illustration only.

Follow the instructions supplied with the individual item. In general, inspect equipment after use, clean according to the applicable material instructions and allow wet items to dry before storage. Do not assume that every product is machine washable or suitable for direct heat.

Choose a product, review its options, add it to your cart and complete checkout with accurate delivery and contact information. Check the order summary, price, shipping charges and available payment methods before confirming payment.

The payment methods available to you are displayed at checkout and depend on your location and the store's active payment services. Please use only the official checkout on henzup.com.

Contact service@henzup.com as soon as possible with your order number. Changes and cancellations may be possible before shipment, but cannot be guaranteed once fulfillment has started. Shipped items may need to follow the return procedure.

Contact us promptly. If the parcel has not yet shipped, we will review whether the address can be updated. Once a carrier has taken possession, an address change may not be possible and additional delivery issues or charges may arise.

Potential reasons include product availability changes, incomplete address details, payment verification issues or suspected unauthorized activity. If an order is affected, we will use the available contact information to communicate relevant next steps.

Our normal order processing time is 1–2 business days after payment confirmation, excluding weekends and applicable public holidays. Processing is separate from shipping transit time.

Our estimated delivery time is 7–15 business days after shipment. This is not a guaranteed arrival date. Delivery may be affected by destination, customs procedures, carrier operations, weather and seasonal demand.

Applicable shipping charges are displayed during checkout before you place an order. Charges may depend on the destination, products and delivery options available. Any special promotion applies only when it is displayed and valid at checkout.

Where carrier tracking is available, details are sent after shipment or made accessible through the order information provided to you. Tracking events may take time to appear after a label is created.

Check the latest tracking information first. If your order appears stalled or significantly exceeds the estimated period, contact us with your order number and tracking details. We can help investigate with the delivery information available.

Check the delivery location, parcel reception areas and carrier notifications, and ask household members if they accepted the package. If the parcel still cannot be located, contact us promptly so the delivery circumstances can be reviewed.

You may request a return for an eligible item within 30 days of receiving your order. Please contact us before sending items back so we can provide the applicable instructions.

For a standard change-of-mind return, items should be unused, undamaged and returned with the original packaging, accessories and product components where reasonably possible. This does not limit your statutory rights regarding defective or incorrectly supplied items.

Eligibility may differ according to the product's condition and the reason for return. Used or damaged equipment may not qualify for an ordinary change-of-mind return, but applicable rights for faulty, defective or incorrectly supplied products still apply. Contact customer support with details.

Contact us as soon as reasonably possible and include the order number, photographs and a description of the issue. We will review the matter and explain the appropriate remedy, subject to applicable law.

Once an eligible return is received and assessed, approved refunds are initiated to the original payment method where supported. The time for funds to appear depends on payment processing and the financial institution involved.

Contact us before returning an item. Exchange availability depends on product condition and inventory. Where a direct exchange is unavailable, customer service can explain whether an eligible return and separate purchase is appropriate.

Email service@henzup.com or call +86 18818554610. Customer service hours are 8:00 AM – 10:00 PM Daily.

HENZUP™ is operated by Guangzhou Sushen Trading Co., Ltd. The legal representative is Deng Dongping. The registered business address is Room 201, No. 116 Fanwu Street, Tianhe District, Guangzhou, Guangdong, China.

Information provided while shopping is used for purposes such as order fulfillment, payment handling, delivery, support and related store operations, as explained in our Privacy Policy. You may contact service@henzup.com with privacy questions.