01. Our Approach to Payment Security

At HENZUP™, we understand that customers want a convenient and trustworthy checkout experience. We aim to provide clear payment information and use established ecommerce and payment service infrastructure to help process transactions.

Before completing a purchase, customers should carefully review the product selection, size options, quantity, billing information, delivery address and final amount payable.

Payment-related security measures help reduce risk, although no online service can guarantee absolute protection against every possible security threat.

02. Accepted Payment Methods

Available payment methods are displayed on the secure checkout page and may include supported bank cards and other electronic payment options where enabled.

The specific options presented may depend on your location, currency, payment provider and account eligibility. Only payment methods actually offered during checkout are available for a particular order.

Customers should not assume that every international card, digital wallet or payment service is supported.

03. Payment Processing

Payments are handled using the checkout and payment processing services associated with our ecommerce store. These services may process transaction details necessary to authorize payment, settle charges, issue refunds, detect fraud and manage disputes.

Payment service providers may apply their own terms and privacy notices. For information about a card authorization or banking decision, you may also need to contact your financial institution.

04. Payment Information and Data Protection

We use reasonable measures intended to protect information handled in our store operations. Payment processing partners are responsible for the security functions of their own payment systems.

HENZUP™ customer service does not require customers to email a complete payment card number, security code, password or online banking credentials.

If you receive a message requesting such information, do not provide it. Contact our official support address to verify the communication.

05. Order Verification and Fraud Prevention

Orders may undergo routine payment verification or other checks intended to identify suspected unauthorized transactions.

We may contact customers for clarification when billing and delivery information appears inconsistent or when a payment provider requires additional review.

Where legally permitted, an order may be delayed, refused or canceled because of suspected fraud, inability to verify payment, unavailable inventory or other legitimate reasons. Applicable refund obligations will be respected.

06. Pricing and Currency

Product prices are displayed on our online store. The final checkout amount reflects applicable charges, shipping costs, taxes and discounts shown before the customer submits payment.

If your card or bank account uses a different currency, your financial institution may apply conversion rates or international transaction fees. These charges are determined by the provider and may not be controlled by HENZUP™.

07. Taxes and Shipping Charges

Any applicable shipping charge or tax collected by our checkout system will be displayed as part of the order total before payment confirmation.

For some cross-border shipments, destination-country duties or other import charges may be handled separately according to applicable rules and the shipping arrangement.

For further information, please consult our Shipping Policy or contact customer support before placing an order.

08. Order Confirmation

After successfully submitting an order, you may receive an order confirmation at the email address provided during checkout.

Payment confirmation is distinct from shipment confirmation. Our normal order processing time is 1–2 business days following successful payment confirmation.

If you do not receive an expected confirmation, check your spam folder and confirm whether the payment appears to have been processed before placing a duplicate order.

09. Failed and Pending Transactions

A payment may fail or remain pending because of insufficient funds, bank security controls, incorrect details, provider outages or other authorization issues.

Some payment providers temporarily reserve funds even when an order does not complete. Such holds may be reversed by the provider according to its procedures.

If you are unsure about a payment, contact your bank and our support team with the order reference and general transaction details. Do not disclose full card credentials.

10. Refund Payment Methods

When a refund is approved under our Return & Refund Policy, it is ordinarily initiated through the original payment method where supported.

The time required for the refund to appear in your account varies according to your payment provider and financial institution. HENZUP™ cannot guarantee the precise bank posting date.

11. Safe Shopping Recommendations

• Confirm that you are visiting the official website, henzup.com.
• Use secure devices and avoid sharing account passwords.
• Review the final checkout total before payment.
• Be cautious of unofficial messages requesting payment outside checkout.
• Contact our support team if an order confirmation or payment request appears suspicious.

12. Contact Us About Payments

For payment questions, please contact service@henzup.com or call +86 18818554610.

Our customer service hours are 8:00 AM – 10:00 PM Daily. Include an order number when available, but never send complete card details.